Refund policy

REFUND POLICY

  • All purchases of 1-day, 2-day, 3-day, 4-day, and weekly meal plans are considered final sale. If a refund is still requested, a $5 admin/cancellation charges will be applicable. 
  • You have the option to postpone your start date by providing at least 24 hours' notice. In such cases, store credit will be issued for the entire amount, allowing you to place another order with the correct delivery date.
  • Refunds for monthly packages are applicable for payments made via credit card, debit card, or e-transfer only. The charge for meals consumed will be calculated based on the per-day weekly price of the package. Additionally, a $15 service and administration fee will be deducted, and the remaining amount will be refunded to the original method of payment. For cancellations of the 3-Month Subscription Plan, a $35 administrative fee will apply.
  • Refunds or store credit can be issued if the delivered meal is smaller than the originally ordered meal. The differential amount will be provided as store credit.

DELIVERY POLICY

  • Our daytime delivery window is from 8 am to 2:30 pm, covering a wide range of areas including Downtown, Mississauga, Brampton, Scarborough, North York, East York, York University, Midtown, Etobicoke, Markham, Richmond Hill, Vaughan, Thornhill, Port Union, Ajax, Pickering, Whitby, Oshawa, Oakville, Milton. We strive to ensure timely deliveries to all these locations within the specified timeframe. Please note that Markham, Milton & Oshawa can get extended till 3pm due to far regions. 
  • We offer evening delivery exclusively in Downtown Toronto, with the delivery window between 3 pm and 9:30 pm. Your convenience is our priority, and we aim to ensure timely delivery within this specified timeframe.
  • The delivery driver will adhere to the delivery instructions you provided during checkout. If you selected "Call on Arrival," they will contact you upon reaching your location to deliver your order. If they are unable to reach you by phone, they will attempt to leave the order at the best available spot and inform you accordingly. If they cannot find a suitable spot, they will wait for your response at the delivery location for 5 minutes. If they do not hear back from you within that time, they will proceed with other deliveries. Please note that no refunds or credits will be issued under such circumstances.
  • If you've chosen "leave at lobby," "leave at front door," or "leave at back door," our driver will carefully follow your instructions and provide a photo as proof of delivery. You can conveniently access this photo by clicking the link in your delivery notification. Please be advised that if the meal is stolen after the delivery, we cannot be held responsible, as our delivery driver has diligently adhered to the delivery instructions provided.
  • Our upstairs delivery option is available for an additional charge of $2.25 per day. Please note that our delivery drivers are instructed to provide upstairs delivery only if this option has been purchased. Kindly understand that our drivers may decline manual upstairs delivery requests if the option hasn't been added to your order. 
  • In downtown areas with strict parking regulations and frequent parking tickets, we may be unable to offer upstairs delivery in buildings without available parking. If parking is unavailable, our drivers will attempt upstairs delivery on the first day and reach out to you to discuss alternative solutions for future deliveries. If upstairs delivery cannot be accommodated in your building, a full refund for the upstairs delivery option will be issued.
  • Unfortunately, we are unable to accommodate individual preferences for delivery times. You will receive a delivery notification on the day of delivery once the driver begins their route, with a shorter time range for your location. While our goal is to maintain consistency in delivery times, factors like traffic may occasionally cause fluctuations. Rest assured, we strive to complete all deliveries within the specified time range.

SKIP/PAUSE POLICY

  • Skip/Pause option is not available for 1-day, 2-day, 3-day, 4-day, and weekly meal plans
  • For monthly orders, you can skip your meals up to 4 times. Please notify us via WhatsApp one day in advance before 11:59 PM to skip the next day. We won't be able to make any amendments if notified after cut-off time.
  • For monthly orders, you have the option to pause your meals for a specific duration one time only. You can either take 4 skips or 1 pause, not both. Please notify us via WhatsApp one day in advance before 11:59 PM
  • If you have purchased the Monthly Flex Plan, you can skip and pause your meal deliveries as many times as you want. Please notify us via WhatsApp one day in advance before 11:59 PM

Discount Policy

  • Our policy does not allow combining two discount codes. To take advantage of both discounts, you can place separate orders for future dates.
  • We cannot apply discount code manually after the order has been placed.
  • If you wish to cancel your order to place another one using a discount code, we can assist with the cancellation. However, please note that the applicable credit card processing fees, which vary depending on the order value, will be deducted.
  • We reserve the right to cancel any order if we detect that a fraudulent account has been created to misuse a discount code. You will be notified when the order has been cancelled.