Can I get delivery same day?

Unfortunately same day delivery is not available, kindly place your order by 12 am (midnight) one day in advance for delivery the following day.

What is the delivery time? can I choose the delivery time slot?

Our daytime delivery window is from 9 am to 2:30 pm

We offer evening delivery exclusively in Downtown Toronto between 3 pm - 9:30 pm  

Can I track delivery driver?

While you may not track the delivery driver's exact location due to multiple deliveries, you can monitor the delivery time range by clicking the link provided in the delivery notification. Please be aware that this time range may be subject to updates in cases where the driver encounters traffic or spends additional time on prior deliveries.

Can I get delivery at specific time?

Unfortunately, we are unable to accommodate individual preferences for delivery times. You will receive a delivery notification on the day of delivery once the driver begins their route, with a shorter time range for your location. While our goal is to maintain consistency in delivery times, factors like traffic may occasionally cause fluctuations. Rest assured, we strive to complete all deliveries within the specified time range.

What are the payment options?

Orders are to be placed online only, we accept all major credit card payments except Amex,
alternatively you can checkout using e transfer as one of the payment option and manually pay us at mealsdelish@gmail.com Please note payment needs to be made in
advance, your order will be cancelled and meal will not be delivered if payment is not received.

Cash payment is available for MONTHLY orders only, entire payment is to be made to delivery driver on first day of delivery or meal will not be delivered. Please note there's no refund on Cash payments.

Is it delivered every day?

Yes meals are prepared fresh and delivered every day from Monday to Friday. We are non operational on weekends.

Can I make any substitutions?

Certainly! For Large and Regular meal orders only, you have the flexibility to substitute rice for 2 extra rotis or opt for no rotis in exchange for 2 portions of rice. You can make this selection during the order placement process. Please note that while we accommodate these substitutions for these specific meal plans, all other packages are fixed, and substitutions are not possible. 

Can I change my address in between the subscription?

Certainly! If you need to change your delivery address, please WhatsApp us at least one day in advance during our operating hours, which are from 9 am to 9 pm. We can update your address for the next day's delivery. Once the address is updated, it will become the default address for your future deliveries. If you need to change it again, please inform us one day in advance before 9 pm. Please note that we won't be able to accommodate address changes if notified after 9 pm.

Can I pause/skip the delivery?

Skip/Pause option is not available for 1-day, 2-day, 3-day, 4-day, and weekly meal plans

For monthly orders, you can skip your meals up to 4 times. Please notify us one day in advance during our operating hours from 9 AM to 9 PM to skip the next day. We won't be able to make any amendments if notified after 9 PM.

For monthly orders, you have the option to pause your meals for a specific duration one time only. You can either take 4 skips or 1 pause, not both. Please notify us one day in advance during our operating hours from 9 AM to 9 PM to pause from next day. We won't be able to make any amendments if notified after 9 PM.

If you have purchased the Monthly Flex Plan, you can skip and pause your meal deliveries as many times as you want. Please notify us one day in advance during our operating hours from 9 AM to 9 PM to skip the next day. We won't be able to make any amendments if notified after 9 PM.

Can I change my plan?

For weekly or monthly orders only: If your current plan doesn't suit your needs, please inform us, and we can adjust your plan accordingly, either upgrading or downgrading as per your preference. In case of a downgrade, the differential amount will be provided as store credit; no refunds will be issued.

Is the food for evening delivery prepared in the morning?

Certainly! Our kitchen prepares food for both daytime and evening deliveries simultaneously. Food for evening delivery is carefully cooled down and refrigerated in compliance with government food handling guidelines. This ensures that your meal remains fresh and safe until it is dispatched for delivery later in the evening.

Can I change the delivery time slot?

Certainly! If your delivery location is within downtown Toronto, you can adjust your delivery time slots as needed throughout your subscription. Simply WhatsApp us at least one day in advance during our operating hours, which are from 9 am to 9 pm, to request a change for the next day. Once updated, this will become your default time slot for future deliveries. Should you need to make further adjustments, please notify us at least one day in advance before 9 pm. Please note that we are unable to accommodate time slot changes if notified after 9 pm.